POLICY RETURN DEADLINE:
Our refund policy lasts within 15 days. Unfortunately, we cannot offer you a refund or exchange after 15 days of purchase. To be eligible for a return/refund of item, the kit must be unused and in the same condition that you received it andit must also be in the original packaging. Please make sure you don’t miss the parts inside.
Your purchased item must be returned to Robotmea regional stores.
There are certain situations where only partial refunds are granted (if applicable)
Items with obvious signs of use. Any item not in its original condition is damaged, or missing parts for reasons not due to our error and any item that is returned more than 15 days after delivery will be deemed as non-returnable items.
RETURNS (IF APPLICABLE):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you with approval or rejection of your refund. If it is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS (IF APPLICABLE):
If you haven’t received a refund on time, first check your bank account and then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please use the Contact Us button on the top of the page and send us an email. We will respond to your query within 24 hours of hearing from you.
EXCHANGES (IF APPLICABLE):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email by clicking the contact us at the top of this page.
We make sure to answer all emails within a 24-hour timeframe.
To return your product please email us for instructions and we will answer your email within 24 hours. You will be responsible for paying for your own shipping costs for returning your item(s). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reachedat your destination.